We want you and your dog to love your LumiDog night walks. If something is not right, we are here to help.
90-day returns
You can ask for a return within 90 days of receiving your order. Items must be unused, clean and in their original packaging. To start a return, email us at support@getlumidog.com with your order number. We will reply with the return instructions. Items sent back without asking us first cannot be accepted.
Defective items
If a piece stops working within 90 days of delivery, we replace it. Send us your order number and a short photo or video of the problem at support@getlumidog.com.
Refunds
Once we receive and check your return, we let you know by email. Approved refunds go back to your original payment method. Your bank may take a few business days to show it.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
Damaged or wrong item
Please check your order when it arrives. If an item is damaged or not what you ordered, contact us within 7 days with photos so we can make it right.
Contact
LumiDog, 60 Rue François Ier, 75008 Paris, France
Email: support@getlumidog.com